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Return Policy

Shipping Information

FREE UPS Ground Shipping on Continental US addresses Only. All in stock items are usually shipped the same day if the order is placed before 2pm EST (*not including weekends and holidays). Orders placed by internet or by phone receive the same priority handling.

Returns

Epic Digital Inc. will accept returns only if the Item has been damaged during shipping or if the item is dead on arrival when received by the customer. All returned Items will be replaced for new products of the same kind in a timely manner. To obtain a Return Authorization you must contact us first.

Epic Digital Inc. 3 Year Limited Warranty

Epic Digital will repair or replace, without charge, any merchandise proved defective in material or workmanship for a period of 3 years after the date of shipment. Sender must pay shipping to Epic Digital; Epic Digital will pay shipping back to sender. Epic Digital assumes no risk and shall be subject to no liability for damages or loss resulting from the specific use or application made of the Products. Epic Digital's liability for any claim, whether based on breach of contract, negligence, infringement of any rights of any party or product liability, relating to the Products shall not exceed the price paid by the Dealer or purchaser to Epic Digital for such Products. In no event will Epic Digital be liable for any special, incidental or consequential damages (including loss of use, loss of profit and claims of third parties) however caused, whether by the negligence of Epic Digital or otherwise. Exceptions and Terms to this warranty are as follows: modification, alteration, misuse, abuse or Customization of Epic Digital products voids all warranties and return rights. Removal of serial numbers and other inventory/product control measures or mechanisms voids the warranty. All cameras and electronic equipment must be installed using surge protection in the form of in line surge protection or a UPC connected to the power source of the cameras ect. All cameras must be used with power pigtails when connecting to a power source, failure to do so will result in a voided warranty. Items under warranty may be replaced with matching like new items. Warranty is valid for 3-year from original date of purchase. PTZ cameras and Hard Drives are excluded from the 3 year warranty due to many moving electronic parts. We will honor a 1 year warranty on PTZ cameras, Power Distribution Panels and Hard Drives.

To obtain warranty service please call us at 1-800-749-8412 , we will then issue you an RMA so you may send your product to us.

Display the RMA number prominently on the outside of the box to avoid delays to your repair or replacement.

Contact

E-Mail: support@epicdigitalinc.com
Phone: 1-800-749-8412
Fax: 888-284-5506
Hours: Mon-Fri. 9:30 am - 5 pm (EST)
Mail: Epic Digital Inc.
7527 W. 24TH AVE
Hialeah, FL 33016

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